Privacy Policy

This Privacy Policy (“Privacy Policy”) applies to Dusit Thani Public Company Limited, its subsidiaries1 and all of the hotels and its related activities and other businesses (e.g. school, college, residential, restaurant, spa and fitness) specified in this Privacy Policy within Dusit Portfolio of Brands2 (collectively, “Dusit”, “we”, “our”, “ours” or “us”) and takes the issue of safeguarding the privacy of guests seriously.

Our Privacy Policy describes the following:

The data or information we collect from guests, customers, villa owners, residence owners, investors, business partners, lessors, lessees, tenants, vendors, suppliers – including prospective or potential ones, students, and you – as well as visitors to our websites, domain names, DusitApp and other applications and/or third party websites or digital channels(referred to as “you”, “your” and “yours”)
The way we use this data or information to better serve the needs of yours.

This Privacy Policy does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies, agents and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers.

Whilst this Privacy Policy broadly describes the practices we have adopted across other entities within Dusit globally, local laws vary and some jurisdictions may place restrictions on our processing activities (e.g. certain jurisdictions may require affirmative consent before sending marketing messages). Therefore, our actual practices in such jurisdictions may be more limited than those described herein, in order to enable us to comply with local requirements, including but not limited to Personal Data Protection Act of Thailand B.E. 2562 (2019) (“PDPA”).

1The current subsidiaries are Dusit Worldwide Co., Ltd., Dusit Thai Properties Co., Ltd., Dusit Thai Properties Public Co., Ltd., Dusit Management Co., Ltd., Dusit Overseas Co., Ltd., Dusit Excellence Co., Ltd., Dusit Maldives Management Pvt., Ltd., Dusit Thani Philippines Inc., Dusit USA Management Inc., D&J Co. Ltd, Dusit Japan Godo Gaisha, Dusit Saudi LLC, Devarana Spa Co., Ltd., Dusit Hospitality Services Co., Ltd., Grace Me Co., Ltd., LVM Holdings Pte. Ltd. and Favstay Pte. Ltd. which are the data controllers for all guest data and operate marketing activities for Dusit Hotels and Resorts.

2Dusit Portfolio of Brands includes ‘Dusit Thani’, ‘Dusit Devarana’, ‘dusitD2’, ‘Dusit Princess’, ‘ASAI’, ‘DUSIT CENTRAL PARK’, ‘DUSIT RESIDENCES’, ‘Dusit RESIDENCE SERVICED APARTMENTS’, ‘DUSIT PARKSIDE’, ‘Devarana Spa’, ‘Namm Spa’, ‘Benjarong’, ‘Dusit Foods’, ‘Dusit Thani College’, ‘dusit hospitality management college’, ‘D dusit hospitality education’, ‘Dusit International’, ‘DUSIT THANI HOTEL SCHOOL’, ‘SOI’, ‘BAAN DUSIT THANI’ and ‘Khong Thai’. Dusit Portfolio of Brands also includes managed hotel and franchised hotels. A list of entities that operate managed hotels in other countries can be found [here]. Franchised hotels are operated by entities that are separate from Dusit. To determine the entity that operates a franchised hotel, please contact that hotel.

TABLE OF CONTENTS
WHAT IS PERSONAL INFORMATION
WHAT IS PERSONAL INFORMATION WE COLLECT AND WHY IS PERSONAL INFORMATION COLLECTED
Sensitive Data
Minors
CCTV and photographs

HOW AND WHERE WE COLLECT YOUR PERSONAL INFORMATION?
1. On Our Digital Channel
    A. Initially upon contact with our Digital Channel
    B. Whilst Browsing Our Digital Channel
    C. Making a Purchase on dusit.com or Out other Websites
2. When Making a Reservation
    A. On dusit.com, Our other Websites, DusitApp and Our other Applications
    B. Through Reservation Offices
3. When Using Our Services or Purchasing Our Products at Our Establishments
4. Regarding Residence Ownership
    A. When Enquiring about Residence Ownership
    B. As a Residence Owner
    C. During Your Stay at Your Residence

HOW DO WE RETAIN PERSONAL INFORMATION
1.            At the Establishment
2.            In Central Reservation System
3.            In the Owner's Residence Property Management Systems
4.            In Check-in Point of Using Our Facilities
5.            In Marketing Databases

WHAT INFORMATION IS NOT SECURE
If I have created a Customer Profile, how is my Personal Information treated?

HOW AND WHEN WE SHARE YOUR PERSONAL INFORMATION
Other Uses and Disclosures
Non-Dusit group entities

TRANSFER PERSONAL INFORMATION OUTSIDE OF THAILAND
DATA SECURITY MEASURE
HOW DO YOU ACCESS/REVISE YOUR PERSONAL INFORMATION
HOW LONG IS YOUR PERSONAL INFORAMTION RETAINED
HOW DO YOU KNOW IF THERE ARE CHANGES TO THIS PRIVACY POLICY
HOW IS PERSONAL INFORMATION AFFECTED BY BUSINESS TRANSFERS
WHAT LAWS APPLY TO THIS PRIVACY POLICY
YOUR CHOICE
YOUR RIGHT
TO WHOM DO WE DIRECT QUESTIONS OR CONCERNS REGARDING THIS PRIVACY POLICY